Lorikeet × CVS Health
We've been working with your retail partnerships team to explore how AI can power personalized customer experiences across CVS. Here's where we are and what we've built so far.
AI customer support for complex, regulated businesses
Lorikeet builds AI agents that handle real customer interactions across chat, voice, email, and SMS. We're purpose-built for industries where getting it wrong isn't an option -- healthcare, finance, insurance -- with the guardrails and configurability that enterprise teams need.
Our platform lets your team define support workflows in plain English, connect to your existing data and systems, and deploy AI agents that match your current risk posture. No code required.
Healthcare roots
Our first customer was a major health and wellness company. Clinical safety and patient privacy have been core to our architecture from day one.
Omnichannel by default
One AI brain deployed across chat, voice, SMS, email, and emerging platforms. Same knowledge, same guardrails, consistent customer experience.
Enterprise guardrails
Multiple layers of safety controls, pharmacist-level escalation logic, and audit trails. The AI knows what it doesn't know.
How we got here
A quick recap of the conversations and work that led to this page.
Introductory call with retail partnerships
Met with Kerry McEnerney and Juli Branca from CVS's retail partnerships team. Discussed three paths for agentic AI at CVS: in-store product guidance, digital platform enhancements, and showing up in third-party ecosystems like ChatGPT.
Built a working CVS environment
Created a full working environment with OTC symptom care workflows, beauty recommendations, pharmacist escalation logic, 30 knowledge base articles, and customer profile integration -- all tailored to CVS's front store use cases.
Materials shared with Kerry & Juli
Shared interactive walkthroughs covering what we built. Kerry and Juli reviewed the capabilities and identified a better-fit team closer to CVS's digital health strategy.
Connecting with the CVS App digital team
Kerry is coordinating an introduction with colleagues on the digital team who are closer to the strategy and customer experience. This page is for you -- here's who we are, what we've built, and what a working AI agent for CVS looks like.
A working CVS agent -- not a slide deck
We built a fully functional AI agent for CVS. It's live right now. You can chat with it or call it below.
Workflows
Support processes written in plain English:
- OTC symptom care & product recs
- Beauty product recommendations
- Pharmacist escalation
- Customer profile enrichment
- General FAQ handling
Knowledge base articles
Covering the full front store:
- Pain, cold & flu, allergies, digestive
- Skincare, beauty, hair care
- Vitamins, diabetes, heart health
- MinuteClinic, ExtraCare, pharmacy
- Baby care, women's health, sleep
Live channels
Both working right now:
- Chat agent with widget
- Voice agent with US phone number
- Customer profile lookup tool
- Health & beauty personalization
- ExtraCare rewards integration
Talk to the CVS AI agent
This is the actual AI agent we built. Ask it anything a CVS customer would.
Chat
Click the chat icon in the bottom right corner to start a conversation.
Built for what CVS needs
The themes from our conversations with your retail partnerships team map directly to what Lorikeet does.
Match the associate, not change the risk
The AI follows the same boundaries your in-store associates do today. It helps with what it can and escalates to a pharmacist when it should. No change in clinical risk posture.
ExtraCare makes it personal
CVS has rich first-party data through ExtraCare and Pharmacy Health Rewards. Lorikeet uses that data to personalize every interaction -- health profiles, beauty preferences, purchase history.
Show up wherever customers are
One central AI agent deployed across your app, website, phone, SMS, and emerging platforms. Customers choose their channel -- Lorikeet is already there.
Health and wellness is our specialty
Our first customer was a major health company. Symptom care, medication awareness, clinical safety -- these aren't new problems for us. We built the platform around them.
Let's connect
We'd love to walk you through what we've built, answer questions, and explore how Lorikeet fits into CVS's digital health strategy.
Book an Intro Call with RyanOr email directly: ryan.collins@lorikeetcx.ai